EWON Cosy 131 4G NA SIM internet issue

Hello, we have an EWON COSY 131 4G NA running on firmware 14.2s0. We are trying to connect using the internet quick launch wizard on the ewon 131 web browser. The SIM card used is a T-Mobile SIM card from Kore wireless. I have used the apn provided by Kore wireless however the EWON is not able to establish a WAN connection. Please see images below
Picture1
Picture2
Picture3
Picture4

Hi pjose97,

The warnings in your event logs, “eppp-PPP negociation failed. (user/password/pap-chap?)”, indicates there is an issue with the APN, username, password, and PIN settings used to establish a cellular connection. Are you certain the APN is c2.korem2m.com? Looking at Kore’s FAQ, they use the APN c1.korem2m.com (c1, not c2). Could you try that?

Beyond that, I would recommend getting in touch with Kore and verifying that the username, password, and PIN are not needed. In most cases they should be left blank, but if the new APN does not resolve the issue, they may require these fields.

Best regards,
Hugh

1 Like

Hello Hugh,

Thank you for your response, after completing a factory level reset on our EWON unit we were able to complete the internet setup wizard successfully. Just wanted to share this info.

Best
Joseph

1 Like