Ewon Cosy 131 4g recently went offline every time

Since two months my ewon cosy 131 4G goes offline every time after a few hours. I have the latest firmware on it. i have to keep restarting it to be online. does anyone know what i can do? I have already tried the following…… Setup> Storage > Edit COM cfg and search for “wire” in the search window then you can change the value and then press Save.

this also did not help to force it to connect to 4G. the connection keeps getting interrupted. then i have to turn it off completely and turn it on to get back online.

Hi Semsem,

Can you attach the device’s support files so we can see what the logs are reporting? You can download them from the Ewon’s web interface under Diagnostic → Support Files.

Was there any resolution to this?