Ewon Cosy 131 Frequently goes offline

Ewon Support eWON Cosy
#1

Hello Ewon Team,

I have 2 EWON Cosy devices installed in separate equipment at a customer site that frequently go offline and online. Recently both these EWONS went offline for 4+ days and the only solution to re-establish connection was to cycle power to the devices.

both these devices are connected via a permanent ethernet connection

I have been in contact with the Company’s IT department but wanted to investigate things on my end.

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Any thoughts as to what could be causing this ?

#3

Hello,

I will look at these backups to check what the issue might be.

#5

Hello,

it looks like the devices were not able to connect to our access servers. It could have been an issue with the certificate passing through their firewall.

I do suggest updating the firmware to 14.3, this can be done using ebuddy.

#6

Any update on this issue?

#7

Issue has been resolved by updating the firmware to 14.3.

thanks for the help and sorry for the late reply

#8

Excellent.

I am glad it was resolved