I was having VPN connection with eWON Cosy131 but at the moment it is not showing online in eCatcher.
I tried to reconfigure VPN but showing error and VPN connection is not getting established:
i have checked in Talk2m connection checker and allowed the below IP addresses in my router but still i am not bale to establish VPN connection.
Please advise, i have attached the backup .
MOVED TO STAFF NOTE (25.5 KB)
Hello,
There seems to be something that is blocking the VPN. I would go over the document i linked below as it is our information for our firewall.
I would ensure the rules are set correctly.
i did the firewall setting as per the attached but still it is same…
please advise if any other setting is to be done.
Did you whitelist *.talk2m.com?
It is best practice to whiltelist the wild card incase of server failure.
Whitelist means?
can you please guide…
Hell Azamali,
A whitelist is a list of entities approved for authorized access or privileged membership to enter a specific area in the computing world . These entities could include electronic groups or organizations, privileged websites or even email addresses.
You will need to create a rule in the firewall to allow access to our servers. You will use " *.talk2m.com" to allow the device to connect to our servers.
I do suggest creating a ticket in our Support Portal:
