eWON Cosy 131 Wi-Fi All LEDs are lit

I have a eWON Cosy 131 Wi-Fi that has all of the LEDs on the front interface lit even after disconnecting all the ethernet cables. I powered it down for 30 mins and verified power coming to it was 24v DC. Powered it back on and all of the LEDs were still lit. Does the unit need to be replaced? I believe it’s still under warranty.


Per our conversation, we can begin the RMA process. I have embedded it in the topic below