eWON Cosy 131 won't finish internet wizard


#1

@anonplsqtczi
On firmware 13.0
Tried doing a level 2 factory reset
Tried clearing the internet settings
Tried manually setting the internet settings through comcfg
Tested the ethernet WAN cable to make sure it had a WAN connection
Had him swap out his ethernet cable on the LAN because connection seemed flaky
tried connecting to a WIFI connection


#3

New TeamViewer password

3i17sw


#5

Received email

Gary Kozloski

Project Manager

Midwest Engineered Systems Inc.


#6

Tim,

The ports you indicated have been checked and are open. How do you want to proceed?


#7

Hi Gary,

Sorry, I was on vacation all of last week, were you able to get in touch with anybody here or do you still need help with this issue?

-Tim


#8

Tim,

The unit is not operational yet. Please call me at 920-370-2802

Gary Kozloski

Project Manager

Midwest Engineered Systems Inc.

W238N1800 Rockwood Drive Waukesha, WI 53188

Direct Tel: (414) 327-0000

Cell: (920)-370-2802

Email: garyk@mwes.com

Visit our Website: www.MWES.com

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#10

Tim,

Got your voice mail. The photos attached are the last attempt at connection. This message was appearing from the Wizard screen –no internet connection. Do you have any other things we can try?


#11

Hi Gary,

Can you try setting the DNS on the internet wizard to 8.8.8.8 and the backup to 1.1.1.1?


#13

Tim,

Looks like this worked.

Thanks,

Gary Kozloski

Project Manager


#14

Tim,

You mentioned sending me a RMA number for the eWon we have with the “1621” serial number. What is the status of that so I can get it returned?

Please advise,


#15

Hi Gary,

Sorry if I caused any confusion. For the RMA, you’ll need to contact either your distributer or customer service (+1-312-829-0601) and give them the reference number 9183.


#16

Will do - thanks

Gary Kozloski

Project Manager