I have a cosy-141 that has worked flawlessly for several years. Now it is going offline periodically. A reset of the connection by powering off/on the eWon resolves the problem, but I would like to address the root cause.
Hello,
Can you send us a backup.tar file of the device through eBuddy so we can take a closer look at this?
I can remote in to the eWon, but I can’t see it in ebuddy. I tried adding/connecting to it via s/n and IP, but no luck.
I will be going to the remote site next week and will try doing a backup from the LAN.
Thanks,
–nick
Hi Tim:
I finally got to the site. Here is the eWon info. I had to do a level 1 reset to get into the eWon and do a backup.
Thanks,
–nick
MOVED TO STAFF NOTE (32.5 KB)
MOVED TO STAFF NOTE (18 KB)
Hey Nick,
I think that the level 1 reset might have cleared out the old event logs. I’m only seeing data from today. Are you still having the device randomly drop off?
No dropoffs yet…
If you see anything else with these again please let me know
I’m going to mark this resolved for now, but if you see the problems come back up feel free to respond to this ticket again
Ok, thanks