eWon Cosy Customer Down

Hello,

I worked on a project where a third party supplied an ewon unit for remote connectivity. The unit worked well while in the States. Now the end customer has the device in Taiwan and cannot get the device to connect.

Their internal IT team is reporting: MIS reported that the eWON should need a network config file to let eWON’s TALK2M cloud catch actuator die PLC.
Does eWON have a general or specific network config file to provide?

Any help with this issue would be greatly appreciated.

Best Regards,

Denis Finn
Product Development, Extrusion Division

Hi Denis,

Let me know if you run into any other issues after they open the UDP/TCP ports and make sure that their firewall isn’t blocking openvpn

Topic closed due to inactivity.