MOVED TO STAFF NOTE (177 KB)
Hello I am not familiar with EWON cosy equipment and working of it. Actually one of our Vendor when they want to connect to PLC, they using Ewon Cosy to connect with it, we connected remotely couple of times but today the Ewon was showing offline on his ecatcher account, I Locally set the ewon to static it was showing Wan conection good, but bad internet connection.
Showing VPN error, Please look into this I have attached backup with Support files.
On DHCP it was not able to connect, Initially it was set to DHCP, I checked on with my IT team there no changes with WAN IP addressing incoming to the Ewon.