Ewon device does not power on

[Kevin_hms]

@anonltmcpvyn
Customer called in regards to an Ewon device that does not power on when with supplied with the correct voltage from the Power Supply. The customer verified the power supply is functioning properly on by using other ewon devices. An RMA is required

[Kevin_hms]

Hello,

This is the process you will need to begin the RMA.

What is the process for an RMA?

NOTE: This is the process for the Americas region, North, South and Central America. For other regions please contact your distributor for information regarding the RMA process. Distributor search pages: eWON Anybus IXXAT RMA Process Step 1. To avoid unnecessary RMAs, HMS requires that you work with our Technical Services team to troubleshoot the device before an RMA is issued. We will work to quickly resolve the issue or issue an RMA for your device to be replaced or repaired. Step 2. If t…

[system]

Topic closed due to inactivity.