EWON disconnect remote computer

ewon cosy131
I have received a message “you are connected from another computer”
I cannot disconnect from the other computer.
Same result across multiple laptop and phone.
How do i reset this?

Account: Scullion
fw 14.3

tried disabling/reenabling the ewon
tried creating another admin user

both results have no effect


This issue should now be resolved. Please let us know if you are still getting the same message after logging out and back in again.

it is now resolved.
Is this an issue which may occur from time to time?