I am getting this 22201 issue with my Flexy 205 and won’t connect to the internet.
The device reboots very quite often when I am trying to restart modem. The model initialization will stop at 003/038 or 007/038. Can someone help?
14/04/2020 17:28:27 -20205 muting (pattern of 1 event) ppp
14/04/2020 17:28:27 22201 eserial-Write failed (Input/output error) ppp
14/04/2020 17:28:27 22201 eserial-Write failed (Input/output error) ppp
14/04/2020 17:28:25 -27260 emodem-Operation aborted, modem not available esyncitf
14/04/2020 17:28:25 22201 eserial-Write failed (Input/output error) ppp
14/04/2020 17:27:48 1073772933 wanmgt-Restarting permanent WAN connection wanmgt
14/04/2020 17:27:46 1073780826 tz-Timezone set (Etc/GMT) main
14/04/2020 17:27:45 1073762140 Reboot reason: Unknown (power loss,…) wd
14/04/2020 17:27:44 -22602 System Booting, FWR: 14.1s0 (14.1), SN: 1835-0095-24 [EF0000] elog
14/04/2020 17:26:40 -20205 muting (pattern of 1 event) wd
14/04/2020 17:26:40 20123 pla-Set thread priority failed wd
14/04/2020 17:26:07 20123 pla-Set thread priority failed wd
14/04/2020 17:25:16 22201 eserial-Write failed (Input/output error) ppp
14/04/2020 17:23:13 1073763885 eppp-Open client connection pppl
14/04/2020 17:21:39 1073772933 wanmgt-Restarting permanent WAN connection wanmgt
14/04/2020 17:21:37 1073780826 tz-Timezone set (Etc/GMT) main
14/04/2020 17:21:35 20314 Reboot reason: Watchdog in process (http) wd
14/04/2020 17:21:35 -22602 System Booting, FWR: 14.1s0 (14.1), SN: 1835-0095-24 [EF0000] elog
14/04/2020 17:16:40 1073763884 eppp-Close client connection (Cnxtime: 216 s [20]) esyncitf
14/04/2020 17:16:40 1073780826 tz-Timezone set (Etc/GMT) esyncitf
14/04/2020 17:16:40 -20205 pattern of 1 event muted 7 times esyncitf
14/04/2020 17:15:43 -20205 muting (pattern of 1 event) http
14/04/2020 17:15:43 22713 esock-Get default gateway failed http
14/04/2020 17:15:23 22713 esock-Get default gateway failed http
14/04/2020 17:15:21 1073780826 tz-Timezone set (Etc/GMT) esyncitf
14/04/2020 17:15:20 33205 t2m-HTTPS dialog failed esyncitf
14/04/2020 17:15:20 22714 esock-WAN connect on demand failed esyncitf
14/04/2020 17:15:20 31105 wanmgt-No route to connect to (92.52.111.213) esyncitf
14/04/2020 17:15:20 1073772928 wanmgt-Connect WAN required to reach (92.52.111.213) esyncitf
14/04/2020 17:15:20 22713 esock-Get default gateway failed esyncitf
14/04/2020 17:15:20 22714 esock-WAN connect on demand failed esyncitf
14/04/2020 17:15:20 31105 wanmgt-No route to connect to (92.52.111.213) esyncitf
14/04/2020 17:15:20 1073772928 wanmgt-Connect WAN required to reach (92.52.111.213) esyncitf
14/04/2020 17:15:19 1073780826 tz-Timezone set (Etc/GMT) esyncitf
14/04/2020 17:15:19 -33240 t2m-DNS failure, using static Talk2M access server esyncitf
14/04/2020 17:15:11 22713 esock-Get default gateway failed http
14/04/2020 17:15:07 22201 eserial-Write failed (Input/output error) ppp
14/04/2020 17:13:04 1073763885 eppp-Open client connection pppl
14/04/2020 17:11:29 1073772933 wanmgt-Restarting permanent WAN connection wanmgt
14/04/2020 17:11:27 1073780826 tz-Timezone set (Etc/GMT) main
14/04/2020 17:11:26 1073762140 Reboot reason: Unknown (power loss,…) wd
14/04/2020 17:11:25 -22602 System Booting, FWR: 14.1s0 (14.1), SN: 1835-0095-24 [EF0000] elog
14/04/2020 17:10:20 -20205 muting (pattern of 1 event) wd
14/04/2020 17:10:20 20123 pla-Set thread priority failed wd
14/04/2020 17:09:48 20123 pla-Set thread priority failed wd
14/04/2020 17:08:51 1073772933 wanmgt-Restarting permanent WAN connection wanmgt
14/04/2020 17:08:50 1073763884 eppp-Close client connection (Cnxtime: 125 s [2]) pppl
14/04/2020 17:06:45 1073763885 eppp-Open client connection pppl
14/04/2020 17:05:03 1073772933 wanmgt-Restarting permanent WAN connection wanmgt
14/04/2020 17:05:01 1073780826 tz-Timezone set (Etc/GMT) main
14/04/2020 17:04:59 20314 Reboot reason: Watchdog in process (http) wd
14/04/2020 17:04:59 -22602 System Booting, FWR: 14.1s0 (14.1), SN: 1835-0095-24 [EF0000] elog
MOVED TO STAFF NOTE (55.5 KB)
Hi @JimmyLi,
Did you pull the modem out when you made the backup? Looks like it wasn’t being detected, so I can’t tell what firmware is running on it. I’d recommend trying the SIB Fix tool first (download from link):
Flexy rebooting every 5 minutes
Kyle
Hi Kyle,
The modem was installed when I made the backup. Sometimes, the device will work for a few mins and then reboot. We tried factory reset using the reset button.
The last time we used the Ewon was back in 2019. After a year, it stopped working. I am just wondering if this is something normal? The firmware was updated to the latest.
Thanks
Jimmy.
There is a tool for updating the modem firmware here. Please download and run that. It’s entirely separate from the Ewon firmware.
The modem is stuck at the initializing stage. We tried restart many times. sometimes, it works for 5 mins before the device reboots.
Have you run the SiB Fix tool yet??
Kyle,
it won’t run until the modem is initialized. Error message popped up. The modem is in 003/038 initializing mode for 3 hours.
I’d like to RMA the modem. Can you get the serial number from it?
“0856-1735-0011-24”
I’m going to create a ticket, and you will get an email with a Case number. You will just need to contact your distributor and give them the case number and they will handle the RMA for you.