eWon flexy very slow response

Ewon Support Ewon Flexy
#1

I have this eWon has been OK, from some point, we get really slow response. I get connected in ecatcher, then ping, I get this…

#2

Hello, I’m not sure what happened but I can’t see what you meant to post after you wrote “I get this…”

Can you give us a backup.tar file from ebuddy with the support files included?

#4

Backup%20not%20successful
Backup%20not%20successful1720×826 189 KB
Ping%20result
Ping%20result1307×623 178 KB

Hi Tim, Thanks again for your prompt reply.

I can not make any back up, it has an error

#5

Event%20Log
Event%20Log1913×780 478 KB

Just in case it helps.

#6

Hmm, what kind of WAN connection is this device? 3G/4G/Wifi/Ethernet?

Can we try and manually set the DNS to be 8.8.8.8 and 1.1.1.1? Also if we have somebody local to the device can we try and update to the latest firmware?

#7

MOVED TO STAFF NOTE (1.1 MB)

SOrry Please ignore my previous post, this is the backup tar file with support file

#9

MOVED TO STAFF NOTE (947 KB)

Had some luck today, please find the back up file

#11

Can you please select “include support files” when making backup and re-post.

#12

Thanks Kyle,

in my second post with an attachment, there was a backup file (1.1M) with support file

#13

OK thanks, I just opened the most recent. This appears to be a DNS issue. You are using an internal DNS server, so I recommend changing that to a public one, like 8.8.8.8. Also, you are running older firmware so I would recommend updating to 13.0 and then to 13.2s1. This should solve the issue, but if it does not, please let me know.

Kyle