eWON Issues

Steven_Haldeman · June 11, 2019, 6:18pm

Connects

Machine

PN

Model

SN

MAC

No

ZAC

EC61330_00MA/S

COSY 131

1618-0181-22

00:03:27:03:70:F5

Yes

M16

EC51410-00-#00

COSY 141

1703-0003-39

00:03:27:04:34:DF

M17

EC51410-00-#00

COSY 141

1729-0023-39

00:03:27:05:1A:34

I disconnected the eWon in the ZAC machine from the network and plugged a laptop in, and ran the “Talk2M Connection Checker”. The tool ran fine without any issues, I have attached the logs to this email.

At this time we are most concerned about the eWON for the Zac Machine in the list above.

Can you provide any assistance?

Thank you,
Steven Haldeman

Talk2MConnectionCheckerFullLog.txt (16.2 KB)

system · June 11, 2019, 6:33pm

system · June 11, 2019, 6:33pm

system · June 11, 2019, 6:33pm

Tim_hms · June 11, 2019, 6:38pm

Hi Steven,

Can you send us a backup.tar file with the support files included from eBuddy?

Also have you made sure that you have udp port 1194 and tcp port 443 open? If you do the other issue might be that you have a firewall or something on your network that is blocking openVPN. Even if something is passing the connection checker it could still fail because of the last part because the connection checker doesn’t do a full VPN connection test

Steven_Haldeman · June 11, 2019, 7:40pm

eBuddy???

Thank you,

Steven Haldeman

Tim_hms · June 11, 2019, 8:34pm

https://websupport.ewon.biz/support/companion/ebuddy/ebuddy-0

system · June 16, 2019, 8:34pm

Topic closed due to inactivity.