Last night, all eWONs in my eCatcher account showed as OFFLINE. Looking at a few posts from last night in this thread it appears there was some issues after network maintenance by HMS. But these issues have been resolved.
However, I have one unit that shows as “Online” in eCatcher but get “internal server error” when trying to connect. The same unit is showing as “Offline” through the m2web platform. Can someone please provide some troubleshooting options to help resolve this?