Equipo: Cosy 131 WIFI, modelo EC6133C00Q1 S/N: 1524-0255-22,
Can you take a look at the recovery section of the post below and let me know if you’re still running into issues?
Thanks,
-Tim
Hi Tim,
I have already performed the recovery tests, without success.
Hi Hernan,
If it’s not responding after a recovery was performed there’s not too much else we can do unfortunately. Do you know if it was purchased in the last 36 months?
I am not sure if I had bought before 36 months, I understand that yes. Can you give me the case number to proceed with the RMS?
Tk!. HL.
Can I have the serial number for this device?
Equipo: Cosy 131 WIFI,
modelo EC6133C00Q1
S/N: 1524-0255-22,
Can you try and get in contact with your distributor and if they can confirm that the device was purchased in the last 3 years we can do an RMA.