Falla de producto

Equipo: Cosy 131 WIFI, modelo EC6133C00Q1 S/N: 1524-0255-22,

WhatsApp Video 2019-01-31 at 9.50.22 AM.mp4 (13.1 MB)

Hi @Hernan_Lovera

Can you take a look at the recovery section of the post below and let me know if you’re still running into issues?

Thanks,
-Tim

Hi Tim,

I have already performed the recovery tests, without success.

Hi Hernan,

If it’s not responding after a recovery was performed there’s not too much else we can do unfortunately. Do you know if it was purchased in the last 36 months?

I am not sure if I had bought before 36 months, I understand that yes. Can you give me the case number to proceed with the RMS?

Tk!. HL.

Can I have the serial number for this device?

Equipo: Cosy 131 WIFI,

modelo EC6133C00Q1

S/N: 1524-0255-22,

Can you try and get in contact with your distributor and if they can confirm that the device was purchased in the last 3 years we can do an RMA.