Firmware update from 13.1 to 14.0 s02

I’m trying to take a Flexy from 13.1 to 14.0 s02 with eCatcher and I keep getting this message.

Hello,

It could be an issue on how things are routed on your network.

Do you mind if making me a user for that ecatcher account? I want to see if i can replicate this issue on my end.

email Kann@hms.se

You already are. Please connect and take a look at updating the only eWon without a description.

Hello Bdsperling,

Can you give me the account details

Account
User
Password

MOVED TO WHISPER

Hello,

So I am able to upload the firmware on my end. It hasn’t errored out on our end. It looks to be an issue with the security settings on your network.

Would you like for me to fully update the firmware on that unit?

Yes, thx.

I have performed the updates on the unit.

It should be all set.

Excellent, thanks!