Firmware upgrade issues

Ewon Support Ewon Flexy
#1

I have an issues with an ewon flexy 205

When connected to the Flexy 205 via chrome we lose communications to the EWON for a couple of minutes, it appears to do this on a regular basis.
The firmware is 13.2s1, we have another EWON here for a customer project which has a later firmware version and this works OK with no communications issues.

I am using the Adm account to do the update.
first error received ‘transfer error: failed to send files to ewon failed’
The error logs are showing the following error – riftp-EBU (recovery) required for upgrade

Tried ticking the passive mode box – tried this and still the same error.

After downloading a recovery file from the support site.
While trying to do the recovery process the error, ‘This is not a recoverable Ewon model’

I do have a backup of this ewon if this is needed.

#3

Hi,

Since you are on 13.2s1 are you doing the pivot upgrade to 14.0s2 first before going to 14.3s0?

#4

Hi
Yes we are performing them incrementally

#5

Sorry for the delay. For the recovery file did the pcode match the last 2 digits of the serial number? Also was there a switch between the computer and Flexy with the ethernet connection in port 1? We could look at the backup to see what errors might be showing in the event log.