Flexy 201 Constantly Drops Connection on FLB 3204 Cell

Ewon Support Ewon Flexy
,
#1

I have a unit that is constantly dropping the cell connection.

Cell signal is good, I’ve changed the VPN type to TCP.

I’ve also set Idle Time Before Hanging Up = 0 and Max Outgoing Call Duration = 10080.

I saw a post where EMI was an issue and shielded ethernet cables fixed the problem, that may be the case here and I could probably get some shielded cables out to the site next week.

Here is a snippet from today:

4/13/19 7:52:33 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:03:16 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:03:17 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:06:31 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:06:33 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:13:40 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:13:40 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:20:32 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:20:34 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:26:34 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:26:36 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:36:12 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:36:13 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:41:43 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:41:45 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:49:20 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:49:22 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 8:55:44 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE
4/13/19 8:55:45 AM INFO: DEV766225:[vpn23] eWON Status ONLINE
4/13/19 9:10:27 AM INFO: DEV766225:[vpn23] eWON Status OFFLINE

Any other tips would be appreciated.

I have two units doing essentially the same thing, though this is the worse of the two. They have identical programming. I need both to bMOVED TO STAFF NOTE (358 KB)
e able to maintain and hold a VPN/VNC connection for at least a few hours before someone needs to disconnect/reconnect, ideally no human interference would be required for the connection to maintain itself.

Thanks

#3

Does the device seem to be going offline after work hours or does it stay online at night?

#5

The pattern of disconnecting and reconnecting is fairly consistent throughout the day and night.

#6

Is there a phone number I can reach you at?

#7

Hello,

Yes, my contact number is (Hidden)

Thanks,

Kyle

#8
#10

Hey Kyle,

Just tried to give you a call, can you let me know when you’ll be free to talk so we can set up a time? Or give us a call at 312 893 5636

#12

I called and left a voicemail last week and yesterday. My contact info is (Hidden)

Thanks,

Kyle

#14

Hi Kyle,

Can you try forcing to TCP and see if that seems to fix it?

Thanks,
-Tim

#16

I have set the Flexy to TCP and rebooted, I am still having the same frequency of disconnects.

#17

Hello,

Can you send me one more backup.tar with the support files just to check if it changed the event logs at all? I think I might need to escalate this to some colleagues in Belgium to check this one

#19

Sorry it took so long, I had to go out onsite to download this.

MOVED TO STAFF NOTE (214 KB)

#21

Hello,

Just wanted to see if this was still an issue or if I can close this ticket

Thanks,
-Tim

#22

Yes this has been a recurring issue and has not been resolved.

#23

Sorry for the delay on this, I saw this error code for the GPRS, it might help to try and contact your SIM provider and see if they allow GPRS

image

#25

Topic closed due to inactivity.