These were the instructions I sent him:
For Recovery: (Flexy and Cosy 131 Devices Only)
If the firmware is lower than 11.0, you could also try and perform a recovery on the device. To do this right click on the device and go to ewon recovery. After this enter the serial number (this can be done even if the device isn’t appearing in ebuddy by right
clicking on the screen and going to ewon recovery and entering the serial number).
NOTE: you will need a 10/100 switch between the computer and the device or the device may be damaged during this process. If you don’t have a 10/100 switch but have another cosy or flexy device you can still perform this by having your PC connect to port 1
of the working device and have another cable connecting port 2 of the working device to port 1 of the damaged device
After this is done you will need to go onto the firmware download link above and set the pcode to 21, pick your revision, set language to MA and go to flexy & Cosy 131 recovery. Once this is downloaded, you’ll need to go to your computer’s C drive > Program
Files x86 > eBuddy > Firmware > and then paste the ebu files in this location.
Once this is done, you should have the option to select the version of the firmware you want to download. It will have you then turn the device off and while the device is off, push down the reset key and keep it held down while you power the device back on.
After a few seconds you should see a prompt on the screen telling you to push the reset button 2 more times and then the recovery should begin.