Flexy IO error: xway-Only Unitelway NPDU with value 20h is supported


#1

Dear Support,

Could you please update the status of ticket #34006. We have not heard anything from France since this was submitted early last week.

Thank you,


Uni Telway not exporting Tags
#2

#4

@anonxwdkqtbc
Customer called in today regarding a Uni Telway server push tags but the Flexy not updating them. A quick look at the error logs shows there was an issue with the information translation format. There was an xway error regarding 20h support.

I advised the customer to look at the software, and the data types being transmitted. We updated the firmware of the device to 13.3, and still recieved errors with the unit. I am researching for documentation. As Uni Telway is not widely used.


#6

Hello Bruce,

Can you povide a back up of the unit with support files?

We will need to reach out to Belgium and they must be able to review the event logs of the unit.


#7

wrong email, created new ticket and escalation for this

Flexy IO error: xway-Only Unitelway NPDU with value 20h is supported


#8

Would it be possible for us to get access to the eWON tomorrow to test something?