Flexy lan/wan ip conflict, but no way to change any ip adress

[Jcadorette]

Hi There,

I have a customer that has a conflict between LAN and WAN.

The user is in Denmark, and his IP static lan address is in the same network than the machines in Quebec…

My computers network range (LAN) are 192.168.1.x and subnet 255.255.255.0

This is controlled by the IT department, and it is not possible for me to change.

I have attached a screen shot of the error message when I logon to eWon.

–

What are the options available?

Thanks,

[hms_support]

@Jcadorette

Unfortunately, the LANs must be in different subnets. You can use a virtual machine on the remoting PC to set your PC in a different subnet or the user in Denmark can try to connect to a different network (not conflicting) like a phone hotspot or a guest wifi. Installing a router on the remoting network would also be an option.

This is a common question we receive and list of your options are here in this thread:

eCatcher Address Conflict

In-addition to Jordan’s response, I wanted to add some more specific solutions for this error: These are some options that will allow you to gain access to your device but all require changing or adding something. Option #1 - Change LAN IP (machine IP) of field device and all devices connected to it to be in a different subnet than the PC connecting to the eWON. Option #2 - On the PC remoting in, determine which network (wifi or ethernet or both) is causing a conflict and disable it if poss…