I am having an issue where some eWON Flexy units arrive on-site set back to their factory default settings - ie. IDE, Tags, Settings, logins are all wiped out. On the one occasion, I noticed the unit retained its “Name” and connection settings but everything else was wiped clean.
At first, I assumed that I screwed up or overlooked something and have since developed an FAT which checks all config settings and performs a power cycle test prior to shipment to ensure the unit will come back online as configured after being shipped.
At this stage, however, I am still experiencing this issue intermittently. Some units “survive” the shipping process with no issue while others get set back to their default settings.
Since becoming acutely aware of this problem, and despite my added QC efforts this has happened to me on (3) additional occasions where I am 100% certain the unit was configured properly at the date of shipment and somehow lost its program between here and its final destination.
A) Is this a known issue?
B) Is there some sort of limit on how long an eWON can be unplugged before it loses it’s program?
C) Is there anything I can do to prevent this from happening moving forward?