we now have two units that are behaving the same.
Unit 1 serial 1815-0008-21.
Unit 2 serial 1751-0139-21
What are the steps needed to get an RMA for these units?
I am going to send you an RMA email with a case number. You will provide that number to your distributor and they will be able to determine if the devices are still under warranty. If they are, they will give you instructions for replacing them.
Will someone be letting us know what was wrong with the units when they are sent in for RMA?
We would need to know this so we can track issues with equipment.
Sure, I can note that on the RMA.
We have received the replacement units but there has been zero communication on what the issue was.
Can you see wat was the cause of the unit failures?
It’s been noted on the case to email you with the diagnosis, so it probably hasn’t been evaluated yet.
I received an email that this RMA case has been closed. What was the issue with the base units? What was the cause of the failure?
That was the support case. It has to be closed after a certain period of time. I’m still waiting for an email from the evaluation team and will pass it on when I receive it.
Any word on this?
Not yet, I’ll follow up with them.
Hi Ted,
Here is the info they gave me:
Neither had visual defects, but testing showed
1751-0139-21 had a CPU failure
1815-0008-21 had a Mainboard failure
So they were both hardware issues, but different hardware.
Kyle