Flexy offline reason


#1

Please review the attached log files and let me know why the unit was offline for three hours this morning.[color=red]MOVED TO STAFF NOTE[/color] (186 KB)


#3

Hello,

Reviewing the evelt logs, the dns server assigned to this device was not reachable for a few hours this morning. Have you reached out to you IT team to determine if server was offline?


#5

The unit has a cell card in it for Internet access. None of the other units were offline that use cell cards.


#6

That is interesting. The cell providers do provide the DNS information for the internet connection. Which cellular provider do you have?

I checked the GSM settings, and it looks like the device has a strong signal, and there were no errors or events to show a disconnect from the network. Just the DNS server being unreachable.


#7

Verizon is the cellular provider.


#8

I checked online for any DNS server issues for Verizon and there seems to be some outage issues.

Have you reached out to Verizon regarding this SIM card?


#9

Hmm that seems odd since there is 2 more units installed within 3 miles of this one and they had no issues.


#10

#11

Hello, Those devices could have different DNS destinations.

As I said before, there has been outages. However, the site does not tell us of the root cause.


#12

Not sure about the
Hello,