FSE11850 - Support Needed

Hi HMS,

Need support for a client.

He said:

“I have been using the DK-RC-Wifi-1 Device and I am pretty happy with it. But, I have a question.

I can see that the Darkin controller is not matching what the DK-RC-Wifi-1 is showing in the app. Is there a way to make the DK-RC-Wifi-1 control the room temperature tighter? The room is not tracking to what the Darkin controller is commanding currently, do you know of any way to make this better, or should I contact Darkin? I attached a couple of photos that show what I am referring to.”

I attach the pictures.

Thanks!

Ing. René Saade

Business Development, Worldwide

Canada/USA: +1-866-383-1657ext.105

Dentro de México: 669-159-9890

Fuera de México: +52-1-669-159-9890

Skype: rene_saade_cas

E-mail: rsaade@chipkin.com

ca.linkedin.com/pub/rene-saade/57/7/80/

image001.jpg

Hello,

I would check with Daiken. The setpoint seems to be updating based on the pics you provided. When you adjust the setpoint with 5+ degree difference on the app, does it show activity in the remote?