FW: eWON In France

[Pete_Stamey]

Chris, I have not heard from anyone in Tech Support

Hi Support team,
Can you please assist Pete on the below request?

Sincerely,

Chris Biester
Southeast Area Sales Manager
HMS Industrial Networks
Direct: 908-489-2008

Home Office
Charleston, SC

[email-footer-size-ewon-control]https://www.ewon.biz/products/ewon-flexy

Chris, we have an eWON 133 in one of our box-making machines setup for ethernet located at a customer in France. This was tested in our facility prior to shipment and the eWON was available through eCatcher and I was able to ping the PLC & HMI as well as access the HMI via Tight VNC. Our customer indicates that they have an ethernet connection to the eWON which should provide Internet access yet the eWON dose not show “online”.

Any assistance you can provide will be greatly appreciated,

[Tim_hms]

Hi Pete,

Could you send us a backup.tar of the device from eBuddy with the support files included?

Could you also answer the following questions:

• What type of internet connection is being used (3G/4G/Wifi/Ethernet)
• Is the internet password protected?
• Do they have the ports in the document open and have the addresses in this doc white listed?
  https://hmsnetworks.blob.core.windows.net/www/docs/librariesprovider10/downloads-monitored/manuals/knowledge-base/kb-0209-00-en-adresses-and-ports-used-by-talk2m.pdf
• Do you have any anti-virus software such as Sonicwall that might be blocking OpenVPN on your network?