HMS-EN2PB-R fatal error

Anybus Support Anybus Gateways
#1

Hi all,

Few months ago, I was onsite at our constumer to scan the profibus network with a HMS-EN2PB-R module. Scan was succesfull and the configuration was saved in the module.

Next weekend is the commisioning of our project. I noticed that the module has a connection fault in studio 5000 because an incorrect io configuration.
I took a backup configuration from that time, imported in the configuration manager and tried to “download the configuration to EN2PB-R”. When download was almost done, an error occured and the leds MS EN and NS are red => Fatal error.

Can anybody help me? Our commissioning is this weekend so it’s urgent…

Thanks in advance!

#2

Can you just check and make sure that when you remove the device from the network that there isn’t still a device responding to the IP address that this one had. At least from the NS a solid red LED means that there’s an IP conflict

#4

Thanks for your reply,

There are no duplicated IP addresses is the network and I could enter the gateway module in studio 5000. Something went wrong by downloading a configuration to the device.
When I connect to the module by USB, I notice that the state of the HMS-EN2PB-R is failed. All the values at “Ethernet/IP”, “Profibus” and “Configuration” are N/A.
At the moment, I am in contact with HMS via our local distributor.

#5

Can you try and do a firmware update on the device and see if that can get rid of the fatal error LED?

#6

I already dit an software update last Monday. It succeed for the HMS-EN2PB-R part, “Ethernet/IP”, “Profibus” and “Configuration” stays N/A. Leds NS and MS EN stays red.

#7

I think this device may not be recoverable, can you take a look at the RMA procedure seen below?