I have a Flexy 205 that I updated to v14.0s02 yesterday, and it shows that version on the Flexys admin GUI, but in eCatcher it still shows v14.0s01.
Refresh doesn’t help.
I have a Flexy 205 that I updated to v14.0s02 yesterday, and it shows that version on the Flexys admin GUI, but in eCatcher it still shows v14.0s01.
Refresh doesn’t help.
Hi Lars, I think this may be a bug. I’ll report it to the development team
Hi Lars,
I just got back into the office to try this and it seems like it’s working on my end. Are you on the most recent version of eBuddy? (12.3)
I can’t reproduce this issue either. I would recommend restarting the eWON and eCatcher and seeing if that fixes it.
Already tried that.
Just realized it’s not a Flexy 205, but instead a 201
Hi Lars,
I just tried it on a Flexy 201 but wasn’t able to replicate the issue. Can you verify if it’s showing up with the incorrect firmware on a second PC?
Yes, it shows incorrect in any ecatcher install. (I’m using 6.5.2)
Could I try and take a look at this device on teamviewer when you’re free?
Do you want to do this today?
Hi Lars if you’re free before 5PM I can try and take a look today
sure, we can do it now.
Hi Lars, can you send me your teamviewer info
do you use a specific teamviewer version?
We have a teamviewer link at the bottom of HMS.how but this link should work too:
https://s3.amazonaws.com/hms-networks-s3/original/1X/HMS_QS.exe
go ahead now
The Estat1 just came back online, and it’s still not matching the versions.
Hmm that’s strange, I’ll check with a colleague in Belgium and see what I can find out
Hi Lars,
I’m talking with one of the developers right now and he was asking if you could make us a temporary user on your account for him to use?
sure I’ll set it up and send you the credentials in a PM