Hello,
Is there any chance I can fix this? I have no clue how to solve this
Hi,
Could you send us a backup of the device in eBuddy with support files included.
Here are the backup filesMOVED TO STAFF NOTE (111.5 KB)
I sent these from the support site but will do it here also to insure there is no mixup on file delivery
MOVED TO STAFF NOTE (112 KB)
Hi George,
I see your using the Verizon modem for internet pass through. There is currently a bug with Verizon where they drop the communication when this is happening. If you disabled LAN devices to have WAN access you should see the issue stop.
If this device needs internet access you can try setting the Flexy as a DNS relay which may resolve the issue. To do this on the Flexy you will have to got to setup>System>Storage>Edit COM cfg. Once there you can do a search for DNSREnabled and change the value to 1. Then press save and reboot the device.
Hello Zach,
Thank you for the response.
I will give the DNSR a try.
If I understand this trouble occurs because I have “NAT/TF on WAN Enabled?
I work at remote sites without the infrastructure found in factories and offices, hence the cellular modem. Using the eWON for internet access is needed in many cases
When will this issue be resolved?
It is currently being looked into by Belgium. I will I will create an esculation with them on this case specifically as well.
Thank you for your support Zach
Hello Zach,
Following up on the original request, any updates?
Hi George,
Please upgrade the Flexy to the newest firmware. If the issue persists after that please take a newer backup of the updated device that we can look at.
Thanks Zach