This should help with your setup:
Hi Tim. Thank you for the information. That describes exactly what we need to do. Unfortunately, I am following the instructions but I am not able to get it to function properly. Can we schedule a time to do a remote session so you can help me determine what I am missing?
Are you free on Monday to take a look at this issue again?
I can be available at 10 am EST if that will work for you.
Let me know.
That works for me
I assume you will be calling me? You can reach me on my cell
Sorry about that I got stuck on a call for a while, Are you free at all the rest of the day?
Here is some additional information. If you need more info, let me know. Thanks.
Flexy IP: 10.0.51.1
Connected to internet via WAN port (PORT 4)
I’m going to be doing a little bit of a refresher with one of my colleagues from Belgium tomorrow morning on the efive stuff. I’ll give you a call once I hear from him.