NAT1:1 connection Lost witk KepServer after 4-5 hours

@anonwhxvbyqg
Custome has a Cosy with a NAT1:1 one connecting through WAN that is speaking to a KEPServer. The device is able to maintain a connection for 4-5 hours, before KEPServer loses communication to the COSY and connected device. THe event logs do not show when the device disconnects, nor does it show any attached errrors.

Hello,

Can you pull a back up of the device, on the next time it loses connection. We do have a lot of WAN errors, especially with the DHCP server. I would like to see if there is any information displayed before the immediate disconnect.

The mapping looks correct. I would like to see if there is any WAN disconnect prior to the disconnect from the KEPServer

Also, is the LAN side on a DHCP server as well? Or is that a static IP? If the DHCP server error the assigned LAN IP Mapping could cause the server disconnect.

Topic closed due to inactivity.