Netbiter EC310 offline


#1

Hey. My netbiter EC310 shows it’s offline, however it still sends measurements. I am unable to synchronize any new configurations and I have tried every method that has been suggested by the manuals and other forum posts.


#2

Hellow,

What are you WAN settings and LAN settings for this device? Are you connected directly to this unit?


#4

The settings are the factory defaults.


#5

Hello,

What do you mean by still sending measurements? Within Argos, are you recieving accurate readings from the Netbiter?


#6

Yes, within argos I’m still receiving readings.


#7

Are you able to connect to the device locally via USB cable, to verify the uplink and modem status?


#8

When I connect to the device through USB, the RNDIS package does not seem to install, so I can’t use USB to verify the uplink status.


#10

Hello,

We do have the drivers availble to download on our site. I would advise uninstalling the current driver you have now, and reinstalling a fresh instance.

https://www.netbiter.com/support/file-doc-downloads/netbiter-ec350


#11

I am now able to connect through USB. So what settings should I check?


#12

This is the uplink status Default Route

WAN

Default Gateway

10.10.0.1

DNS 1

10.10.1.6

DNS 2

10.10.1.7

and this is the wan status
Active

Yes

DHCP

Yes

IP Address

10.10.0.123

Netmask

255.255.0.0


#13

Hello My apologies on the delay,

DO you think you can create an account for me on this device within Argos? I would like to take a look at the Argo’s screen to see if i can find where the point of failure is.