Netbiters going offline intermittently

All Netbiters on our account have intermittent offline issues every 5-10 mins. Is there a problem with 3g? Also I have not done the latest firmware update 2.02.03b1. Currently all Netbiters are firmware version 2.01.01 or 2.00.09. I have plans to do firmware updates today and tomorrow, but will that fix my issue?

Hello,

We’re looking into this issue right now and will try to get back to you soon

This issue should have been fixed remotely by the development team by changing the heartbeat of the device