No Data Connection

Ewon Support Ewon Netbiter
#1

Hello everyone,

i am having some problem with the SIM Card data connection.

I putted the sim card and configured the APN.
Now in the status the network appears and the signal strenght is 28/31.

The problem is that the DATA CONNECTION is still “NO” even if the signal is ok.
I tested the simcard in another device and it works correctly.
What can be the problem?
Thanks

Screenshot 2022-09-13 111349
Screenshot 2022-09-13 1113491038×500 22.9 KB

#2

Hi,

It looks like you are only getting a 2G signal when you need a 4G plan with the netbiter if it is a EC360.

I would check that the Sim plan you got is a 4G data plan.

If it is please create a ticket at https://hms-support.zendesk.com/

There your local support team will be able to assist you.