Not connecting to eWON issue

Hello Customer Support,
Please give a feed back why we are not able to connect RAT09 eWON?
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Very Respectfully,
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Pradip Mondal,
Mobile: +1 832-472-8203. Texas, USA.
Pradip.Mondal@us.abb.commailto:Pradip.Mondal@us.abb.com

Field Service Analyzer Engineer
Online Process Analyzers Subject Matter Expert.
Analyzers Reliability Maintenance Management, Analyzers Project Management and Analyzers Training.

Hello,

your PNG’s did not import properly. Can you repost them?

Also what type of device is this? Flexy? Cosy? CD series? Netbiter?

Closed do to inactivity.