Open VPN Connection

I have customer submit the following question on VPN connections (with Log file). Any ideas?

Subject: [eWON website] Lead - contact form

Submitted on Wednesday, September 27, 2017 - 17:20

reference: [Ticket#1220895] [Website] eWON Contact Form

This ewon was not able to complete the openvpn connection in the original ticket number above.

Now, it appears to be trying to connect with the following log:

25/09/2017 10:58:14 VPN Delaying VPN start by 9 sec. because of previous error 99355 17

25/09/2017 10:58:14 VPN It looks like an old (Talk2M) VPN config backup restored in this eWON is used by another eWON. 99345 16

25/09/2017 10:58:14 VPN SIGTERM[soft,auth-failure] received, process exiting
99345 15

25/09/2017 10:58:14 VPN AUTH: Received AUTH_FAILED control message 99320 14

25/09/2017 10:58:13 VPN [device] Peer Connection Initiated with
208.43.241.77:1194 98015 13

25/09/2017 10:58:00 VPN UDPv4 link remote: 208.43.241.77:1194 85280 12

25/09/2017 10:58:00 VPN UDPv4 link local: [undef] 85280 11

25/09/2017 10:58:00 VPN LZO compression initialized 85275 10

25/09/2017 10:57:57 VPN OpenVPN 2.0.5 ewontx [SSL] [LZO] built on Nov 14 2014
81790 9

25/09/2017 10:57:45 VPN Delaying VPN start by 9 sec. because of previous error 69570 8

25/09/2017 10:57:45 VPN It looks like an old (Talk2M) VPN config backup restored in this eWON is used by another eWON. 69555 7

25/09/2017 10:57:45 VPN SIGTERM[soft,auth-failure] received, process exiting
69555 6

25/09/2017 10:57:44 VPN AUTH: Received AUTH_FAILED control message 69530 5

25/09/2017 10:57:43 VPN [device] Peer Connection Initiated with
208.43.241.77:1194 68270 4

25/09/2017 10:57:20 VPN UDPv4 link remote: 208.43.241.77:1194 45050 3

25/09/2017 10:57:20 VPN UDPv4 link local: [undef] 45050 2

25/09/2017 10:57:20 VPN LZO compression initialized 45045 1

25/09/2017 10:57:16 VPN OpenVPN 2.0.5 ewontx [SSL] [LZO] built on Nov 14 2014
41560 0

@tbischof

It appears the VPN connection is being stopped by the network. Can we try forcing this eWON to use TCP as opposed to UDP (it is currently running on UDP).