@anonwlpnkjxz
Hi Jason,
Here’s the link that goes over our RMA process
NOTE: This is the process for the Americas region, North, South and Central America. For other regions please contact your distributor for information regarding the RMA process.
Distributor search pages:
eWON
Anybus
IXXAT
RMA Process
Step 1. To avoid unnecessary RMAs, HMS requires that you work with our Technical Services team to troubleshoot the device before an RMA is issued. We will work to quickly resolve the issue or issue an RMA for your device to be replaced or repaired.
Step 2. If t…
If you want to submit the device for an RMA without being able to test it, that is still an option but there will be a fee applied if they find that there isn’t a defect with the device