I am investigating what info we can get from those logs. They are pointing towards some of the lower level C application running on the system and i am not sure if it will help.
I believe investigating what is common among the setup having the issue might be a better course of action. Once we know what they have in common it should narrow down what is causing the issue.
Deryck
Hi Deryck
I did some more testing this morning. I unplugged the Profibus cable on the gateway and I had it running on the slave side on EthernetIP only. The remaining devices on the EthernetIP network were the Anybus gateway (adapter) and a Fanuc R30iB Mate controller (scanner). On the Fanuc controller I had a program running that every 32s was sending a reset (over the control word) to the gateway. During the 4h test I had 6 lock-ups on the gateway. Every time it happened it was frozen up and only cutting the power would recovery from it. I hope this information will help to recreated the issue in your test lab. Thanks
Hi @astoneye
This might be help full, let me set up the same thing and see if I run into the same errors. It might take me a few days to write a test program.
To make sure my device is setup like yours and also test if the Profibus config plays a part can you share a copy of your setup from Anybus Nettool for Profibus?
Deryck
Hi Deryck
Please see the attached Profibus configuration we are currently using on the Anybus devices.
Thanks
Best regards,
AnybusConf_50.xml (4.52 KB)
Hello,
I didn’t get to test this last week I am working on testing it either later today or tomorrow.
Regards,
Deryck
Hello Astoneye,
Can you please send me a copy of the si018070V2.gsd. I need this to open the project.
Deryck
Hello Deryck
Sorry for getting back to you so late. Please see the attached file and let me know if you need anything else.
Thanks
si018070V2.gsd (27 KB)
Hi,
Thanks for the file, I downloaded your config and am running a test to see if I can read data off the device after reboots.
To make sure im testing the same situation you are seeing here:
What do you consider lock ups? Are you saying the entire device locks up? The test I am running is using modbus requests over ethernet/IP but I am expecting similar results and to not be able to read data. I ran it for 5 hours yesterday and never ran into an issue. The test rebooted the device ~1000 times with out issue.
I would like to see if the script catches the error you are seeing. Let me set it up to be more automated and I will share it with you. It should only require you to install python 3 and then run the script.
Hello,
I haven’t had enough time to work out all the bugs in my test so it does not run as graceful as I would like. But what it is doing is cycling though reading values off of the device and then rebooting it. If it does not reboot the read requests will fail.
To run it you will need python 3 installed on your PC. You will also need to open the file in a text editor and update line 5 replacing the IP address with your gateways IP address. You can also update the number of times it runs the reboot by changing the test_iteration variable and how long it waits to reboot the device again with the delay_time variable.
controlwordrebootloop.py (2.5 KB)
To run the script you will need to navigate to the directory in CMD then enter py controlwordrebootloop.py
Let me know if you have any questions.
Deryck
Hello Deryck,
I finally had some time to test and run your Python script. After install the PyModbus I was able to run the script. I had to change the address 1024 to 0 to get the device actually rebooting. The Device froze up after about 15min running but the script kept reading. I am assuming the reset detection doesn’t work at 100%. There are 2 ways you can see the device is frozen. The GW status LEDs don’t turn green and in the HyperTerminal it doesn’t show the message “Both Anybus modules are OK. Exchaning data.”
Device frozen
Device running normal
Hi,
It has been a few months since i looked at this, I looked at this issue i will need to review it. Ill need to set a gateway back up. I’m not in the office today I think i can get this going again tomorrow or Monday.
Deryck
Hello @astoneye ,
It took me a bit longer then anticipated to get the gateway setup again. I ran the reset testing again this time watching the GW Status LED I was able to catch it entering this state once after trying for close to an hour. I am going to check in with the product team and will follow up once I have more info from them.
Deryck
Hello,
I have finally heard back from the product team regarding this issue. They suspect this is an issue with timing in the flash initialization. Unfortunately they do not have the resources to further diagnose and correct the issue.
Deryck
Topic closed due to inactivity.
