Problem with firmware 7013-C

Hi,

For several days I have been trying to configure the AB7013-C communicator without success. I noticed an anomaly while browsing my device parameters in the settings. Does that mean the module has no software. I attach photos. Please let me know.

Moved to staff note

Hello,

Have you been able to connect to the unit? Are you using the RJ11 port on the bottom of the unit, or are you going through Ethernet?

I can connect to the device without any problems via the RJ-11 adapter, but I cannot configure the module.


I would like to add that after connecting the voltage, the LED No. 6 lights up red - ‘‘Bootloader mode’’

Hello,

When you use the ACM Rs232, are you able to upload or download?

Does it remain in Bootloader mode after power cycle?

Hi,

After turning ON the power, the communicator immediately goes into the Bootloader Mode.
After connecting to it, I cannot download or upload settings.

Hello,

I would create a ticket on our support portal for further trouble shooting.

https://hms-support.zendesk.com/

-Kevin