Hello, since the last months until now, we have issues connecting to customers remotely with ewon cosys, the last time it was an IP conflict this was the solution:
"Hello,
it appears that your WAN IP and LAN IP are conflicting. These will need to be on different IP and Subnet ranges. Your current LAN IP is on the 192.168.240.75/ 255.255.255.0 range. I advise assigning the IP of the WAN on a different range.
Once complete, perform the VPN wizard to connect to the device.
Furthermore, I also advise updating to the latest firmware. Your firmware is currently at 11.2s1, we are currently on 13.3.
Please let me know if i can provide any additional information."
But recently we have problems to connect with 3 more costumers, I think is very unlikely that is an IP issue since we are doing the Configuration Wizard as we always do. Can you advice us what else could be? Thanks