Quick Connect tunnel issues?

Ewon Support Ewon Netbiter
#1

Hi HMS support,
Is there something that needs to be done apart from the TAP adapted rename for the quick connect to be more stable when connecting to the tunnels?
I have tested this on various Windows platforms and Quick connect works best on the Windows 10 Home / Pro and Windows 7 Ultimate.
We were never able to get a stable connection with Windows 11 Pro and Windows 8.1.

Could someone let us know what would be a fix to this issue?
Thanks in advance.
Regards

#2

Hello,

Installing the Quick Connect software, and verifying the adapter should be all that is required for a stable Quick Connection. If are having issues with the software or connection, you will need to create a ticket in our Support Portal for diagnosis.

https://hms-support.zendesk.com/