RE: 06/05/20 - Trane New Order - PO# CT00035015 - CR13068 - Dawson Creek Courthouse

[Greg1]

Hi Eric,

See below from our Technician. I haven’t heard from the HMS group. Can you please provide an update?

Thanks!
Greg

[Kevin_hms]

Hello Greg,

Can you send me the configuration of the Dipswitches. I was trying to review the email chain, but i may be missing some information.

What is the exact nature of the issue?

[Eric_Dunn_HMS]

HMS support

Can you please help this customer with set up of their gateway?

Eric W Dunn
HMS Networks
Building Automation Sales Lead NA
812-946-0952
Erd@hms.se

Outlook for iOS

[Greg1]

Hi Craig,

I’ve Cc’d Kevin @ HMS. He is going to assist with our issues.

Can you please send Kevin the configuration of the dipswitches?

Kevin – See below the issue Craig is facing on site.

Thanks,

Greg