Re: COSY131 going offline intermittently Bitumar Fort Lauderdale

Ewon Support
#1

Evan,

Do you have the backup of the unit with the support files? That way we will understand what’s happening.

Thanks

Simon-Julien Elie

Canada Sales Manager

HMS Industrial Networks Inc

Email: sjel@hms.se

Direct: +1 514-315-9667

Cell: +1 514-512-9326

Main: +1 412-586-5901

#6

As soon as the unit comes back online we will be able to connect and get back-ups.

#7

Hi Evan,

Have you had any luck getting the backup?

#8

Simon,

How would I go about getting a backup of the unit? I am connected via e-Catcher but we can’t seem to log in via the web browser

#9

If you go onto eBuddy you should be able to get a backup here:

image

Can you make sure to hit the include support files button

#11

Good morning all,

I spoke with Simon yesterday afternoon and this morning I was able to get the proper support files off of our eWON in Florida. See attached the support files.

Thanks,

MOVED TO STAFF NOTE (191 KB)

#13

Not sure if you guys got the latest backup or if it went thru. Anyway please find attached the backup from Bitumar.

Simon-Julien Elie

MOVED TO STAFF NOTE (191 KB)

MOVED TO STAFF NOTE (191 KB)

#15

Hi Evan,

Can you try and force the device to use TCP instead of UDP and see if that helps the connection?

#17

Hey Tim,

How would I go about doing this exactly?

Thanks,

Evan Steeves, Ing. MBA

Project Engineer, Technical Services Department

#18

Hi Evan,

That would be right here:

image
image1704×574 32 KB

#19

I will try but the eWON is offline right now so I cannot connect for the time being.

Thanks,

Evan Steeves, Ing. MBA

#20

Ok let me know what you find out