HMS Support - can you please assist in getting this unit up and running correctly?
Sorry for the lack of support from Intesis, that’s really unlike them. Either way, we have transitioned to US-based operations this year and that includes support over here. I’ve cc’d them on this message so they should start a ticket for you.
Here is the info on how to reach them:
Tech support information:
Phone: 312-829-0601 option 3
Hours: 8am to 5pm EST
The symptoms are strange as these devices are typically pretty straightforward when the switches are set right. Can you confirm the dipswitch settings (maybe a pic) and the model of the indoor unit?
Eric W Dunn
Building Automation Sales Lead NA
Outlook for iOS