Hello Kyle or support team,
This eWON Cosy router at out Huntsville, AL plant is flaky and I am unable to get it to connect to the support VPN. I have put too much time into this already from our Corporate location in Kohler, WI.
It seems every time there was a power outage at this location in Huntsville, the eWON would lose its config. I finally got it back online but when I would go to the activation screen and either enter the activation key or account, the eWON goes offline. We cannot get it back online until it is powered off and on again. I either need a call direct to me at Corp. at +1 920 457 4442 x70157 or an email. I feel it is best to get a replacement there as too may man hours went into this device that is unreliable.
Randy Elledge was the IT contact person at Huntsville but he is not at the lcoation anymore so you may have worked with him. I worked with the two people in this email to try and get it back up. This caused a production downtime last week since support could not get into the device. We need solid resolution on this ASAP to avoid production downtime. I see from the past Randy has worked with Kyle at this email address.
What can you do for this situation please?