Re: FW: [hms.how] [eWON Support] Flexy Cellular Data

Kyle/Dan, Here is the program that is in the ewon at glc lacrosse. If you guys need anything else please let me know.

Hi Adam,

Thanks for that. I’ll go over the configs, but it looks like it didn’t download the “Support Files”. Are you able to download that again and select that box:
image
That way I can also see the event logs, and some other info that will be helpful for this issue.

Thank you,
Kyle

sorry about that

Adam,

What is the time period of this usage? The logs show repeated DNS and connection errors and only go back about 2 weeks.

Kyle

The device that you sent the backup for is currently configured to use ethernet for WAN connection, not cellular. Did this recently change?

That has been installed in September

Can you take a screenshot of the Cellular Data usage or something that i can crosscheck this with?

Yes I will talk to dan to get this to you.