Re: Networkers SRL - Tech Support Request - INWMPTOS001R000 - Constant Disconnection

[abiliomp]

Dear Andrew,

A week ago I asked for support. Can you please tell me how to reach them?

Best regards,

Abilio Mancuello Petters
Gerente General
NETWORKERS S.R.L.

M: +595 971 944644
O: +595 21 295550

Sobre 14/8/2020 12:36:14, Abilio Mancuello Petters abiliomp@networkers.com.py escribió:

Hi Support Team,

I’m contacting you on behalf of Networkers SRL regarding the Intesisbox Toshiba VRV control module (INWMPTOS001R000 ).
We installed some units in 3 department units. After pluging and configuring the equipment we are experiencing constant connection loss with the modules. The wifi router is right above the modules, so they have a strong wifi signal. We also tried each module individually and the problem persist.
By accident one module was connected alone in the AB bus (without a Toshiba thermostat sharing the channel) and it worked fine.

Can you please help us to debug this problem?

Thanks!

Abilio Mancuello Petters
Gerente General
NETWORKERS S.R.L.

M: +595 971 944644
O: +595 21 295550

[Kevin_hms]

Hello,

I created the posted and responded earlier this week with some questions, and you have not responded to them.

See Link below:

Networkers SRL - Tech Support Request - INWMPTOS001R000 - Constant Disconnection

Hi Support Team, I’m contacting you on behalf of Networkers SRL regarding the Intesisbox Toshiba VRV control module (INWMPTOS001R000 ). We installed some units in 3 department units. After pluging and configuring the equipment we are experiencing constant connection loss with the modules. The wifi router is right above the modules, so they have a strong wifi signal. We also tried each module individually and the problem persist. By accident one module was connected alone in the AB bus (withou…