RE: PO# 191035-001 for BIAH B165

[Eric_Dunn_HMS]

Who can help this customer with an RMA for a defective Intesis unit?

[Tim_hms]

Hi Eric,

Usually I’ll recommend customers go to this page to setup an RMA

What is the process for an RMA?

NOTE: This is the process for the Americas region, North, South and Central America. For other regions please contact your distributor for information regarding the RMA process. Distributor search pages: eWON Anybus IXXAT RMA Process Step 1. To avoid unnecessary RMAs, HMS requires that you work with our Technical Services team to troubleshoot the device before an RMA is issued. We will work to quickly resolve the issue or issue an RMA for your device to be replaced or repaired. Step 2. If t…

-Tim