Read Talk2M config Access denied

[addohm]

Why am I getting this when trying to connect my ewon with my account? Ive triple checked the credentials.

[Zach_HMS]

Hi,

This is the message you get if the device is already registered with an account. Here are the steps to remove it from your old account

VPN Failed: Access denied

For security reason it is not possible to connect an Ewon device to a Talk2M account if it is already linked to another Talk2M account. In order to get it working on a new account you can do the following: Go to the previous account and click on: Device > Properties > Delete On the Ewon device, re-run the Talk2M wizard to connect it to the new Talk2M account If you no longer have access to the original account the you will need to reach out to your distributor or the company your purchased …